Support

Questions about Yonder, your account, or your family's data? We'd love to hear from you and we read every message.

Email us

The fastest way to reach us is email: support@yondergame.com. We aim to reply within 2 business days.

Common questions

Do I need an account to use Yonder?

No. Yonder works fully on a single device with no account. An optional parent account only adds syncing across your family's devices.

How do I manage or delete my family's data?

Grown-up controls live behind the parent gate in the app. From there you can review progress, export your data, and delete your data or account. For details, see our Privacy Policy.

Is Yonder safe for kids?

Yes — that's the whole point. No ads, no tracking, no chat, and your child's name never leaves the device. Read how we handle privacy.

How do purchases and refunds work?

Any in-app purchase is a one-time unlock handled by Apple through the App Store. Refunds are managed by Apple; we're happy to help point you in the right direction.

Still stuck?

Write to us at support@yondergame.com and tell us what device you're on and what happened — we'll get you back on the trail.